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Support regulations
Finmap customer support service regulations
Finmap's customer care team puts maximum effort and energy for its users to be able to set up cash flow management at a convenient time and get maximum support from us.

Therefore, in order to have a legal way to send our experts on vacation, we have created these regulations for Finmap customer care service.

The following are the rules of Finmap support for users who have chosen one of the two main plans, as well as for those on a free trial period.
Free trial period
For those who have just started to implement cash flow management and use the free "1 month" plan, our customer care department offers:
  • 1 online voice consultation via Zoom, Teamviewer or AnyDesk at a prearranged time and day (the experts reserve the right to postpone the call and choose another time in case of high load. The duration of the call is up to 30 minutes)
  • record of consultation with analysis and advice
  • communication in chat, messengers, via mail 24/7
Business Lite Plan:
  • 1 online voice consultation via Zoom, Teamviewer or AnyDesk at a prearranged time and day (the specialist reserves the right to postpone the call and choose another time in case of high load. The duration of the consultation is up to 30 minutes)
  • individual instructions
  • communication in chat, messengers, via mail 24/7
Business Pro Plan:
  • 1 online voice consultation via Zoom, Teamviewer or AnyDesk at a prearranged time and day (the specialist reserves the right to postpone the call and choose another time in case of high load. The duration of the consultation is up to 30 minutes)
  • record of consultation with analysis and advice
  • individual instructions
  • communication in chat, messengers, via mail 24/7
Personal Support Service
Suitable for users who need to quickly and efficiently set up cash flow management in the company. Therefore, we pay maximum attention to such users.
  • unlimited number of voice consultations at a prearranged time and day
  • communication in chat, messengers, via mail 24/7
  • online consultations through Zoom, Teamviewer or AnyDesk
  • record of consultations with analysis and advice, analysis of specific business cases and creation of algorithms for working with Finmap for these cases
  • individual video- and text-instructions
  • training of company employees on online calls
  • if necessary, preparation of individual instructions
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