Support regulations

Finmap customer support service regulations

Finmap’s customer support team puts maximum effort and energy for its users to be able to set up cash flow management at a convenient time and get maximum support from us.

Therefore, in order to have a legal way to send our experts on vacation, we have created these regulations for Finmap customer support service.

The following are the rules of Finmap support for users who have chosen one of the two main plans, as well as for those on a free trial period.

Free trial period

For those who have just started to implement cash flow management and use the free “14 days” plan, our customer support department offers:

  • 1 online voice consultation via Zoom, Teamviewer or AnyDesk at a prearranged time and day (the experts reserve the right to postpone the call and choose another time in case of high load. The duration of the call is up to 30 minutes)
  • record of consultation with analysis and advice
  • communication in chat, messengers, via mail 24/7

Business Lite Plan:

  • 1 online voice consultation via Zoom, Teamviewer or AnyDesk at a prearranged time and day (the specialist reserves the right to postpone the call and choose another time in case of high load. The duration of the consultation is up to 30 minutes)
  • individual instructions
  • communication in chat, messengers, via mail 24/7

Business Pro Plan:

  • 1 online voice consultation via Zoom, Teamviewer or AnyDesk at a prearranged time and day (the specialist reserves the right to postpone the call and choose another time in case of high load. The duration of the consultation is up to 30 minutes)
  • record of consultation with analysis and advice
  • individual instructions
  • communication in chat, messengers, via mail 24/7

"Personal support" service

Suitable for users who need to quickly and efficiently set up cash flow management in the company. Therefore, we pay maximum attention to such users.

  • 7 / 14 hours of consultation in call format with our specialist on a pre-scheduled time and date
  • Personal chat for the owner and employees
  • Communication in chat, messengers, via mail 24/7
  • Online consultations through Zoom, Teamviewer or AnyDesk
  • Record of consultations with analysis and advice, analysis of specific business cases and creation of algorithms for working with Finmap for these cases
  • Training of company employees on online calls
  • If necessary, preparation of individual video- and text-instructions
  • Unused consultations are kept for you for a month
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